Synap

How can we help?

Create a support ticket, track your existing requests, or browse our documentation.

What do you need help with?

Choose a category to open a pre-filled ticket.

Provisioning

Pod setup, DNS, installation issues.

Technical

Backend errors, API issues, performance.

Billing

Subscriptions, invoices, plan changes.

Other

Account questions and everything else.

Response times

Urgent

First reply within 2 hours

High

First reply within 8 hours

Normal

First reply within 24 hours

Low

First reply within 72 hours

Check the docs first

Most questions are answered in our documentation — from pod setup and deployment to API usage and connectors.