1. Acceptance
By downloading or using the Relay app, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use Relay.
2. What Relay Is
Relay is a relationship intelligence mobile app built on Synap's Data Pod infrastructure. It helps you manage your professional and personal network, track outreach campaigns, and receive AI-powered relationship insights. Your data is stored on a private Data Pod that you control.
3. Eligibility
- You must be at least 18 years old to use Relay.
- You must have a valid Synap account with an active Data Pod.
- You must provide accurate information when creating your account.
4. Acceptable Use
You agree to use Relay only for lawful purposes. You must not:
- Import contacts without their knowledge or consent where required by law
- Use Relay to send unsolicited bulk communications (spam)
- Scrape, harvest, or collect data about others without authorization
- Resell, redistribute, or sublicense data you access through Relay
- Attempt to reverse-engineer, decompile, or extract source code from Relay
- Use Relay in a way that violates GDPR, CAN-SPAM, CASL, or other applicable laws
- Impersonate another person or organization
5. Data Ownership
You own all data you store in Relay. Your contacts, notes, messages, and campaign data are stored on your personal Data Pod. Synap does not claim any ownership or rights over your data. You are responsible for ensuring you have the right to store and process any personal data you import into Relay.
6. AI Features
Relay includes AI-powered features (contact enrichment, summaries, nudges) provided on an "as-is" basis. AI-generated content may be inaccurate. You are responsible for reviewing AI suggestions before acting on them. Synap is not liable for decisions made based on AI-generated content.
7. Third-Party Integrations
Relay supports optional integrations with Telegram, LinkedIn, and phone contacts. By enabling these integrations, you authorize Relay to access data from these services on your behalf. Use of these integrations is subject to the respective third-party terms of service.
8. Subscription and Payment
Access to a Data Pod requires a paid subscription to the Synap platform. Subscription terms, pricing, and cancellation policies are governed by the Synap Terms of Service at synap.live/legal/terms. Relay itself is a free app; the Pod subscription is what enables its functionality.
9. Service Availability
We aim for high availability but do not guarantee uninterrupted service. Your Data Pod may be temporarily unavailable for maintenance. We provide at least 24 hours notice for planned maintenance windows.
10. Account Termination
You can delete a Pod from your Synap account or initiate an account-deletion request from Relay Settings or synap.live/delete-account. Pod deletion is permanent and starts deprovisioning immediately. Account deletion is completed after Pod deletion and billing closure are confirmed.
- Export anything you need before you confirm Pod deletion
- We will email you when the account-deletion request is complete
- No refunds are issued for the current billing period upon voluntary termination
We may suspend accounts that violate these Terms. We will provide notice before suspension except in cases of serious violations.
11. Disclaimer of Warranties
Relay is provided "as is" without warranties of any kind. We do not warrant that Relay will be error-free, secure, or continuously available. To the maximum extent permitted by applicable law, Synap disclaims all warranties, express or implied.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Synap's total liability for any claims arising from your use of Relay is limited to the amount you paid for your subscription in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
13. Governing Law
These Terms are governed by the laws of France, without regard to conflict of law provisions. Disputes will be resolved in the courts of Paris, France, unless applicable consumer protection law in your jurisdiction provides otherwise.
14. Changes to Terms
We may update these Terms. We will notify you of material changes at least 30 days in advance via email or in-app notification. Continued use after the effective date constitutes acceptance of the updated Terms.
15. Contact
Questions about these Terms: legal@synap.live